Frequently Asked Questions
Everything you need to know about our FootShape and Zero Drop performance gear.
What makes Altra shoes different from other running brands?
Altra shoes are built on two core pillars: our FootShape toe box, which allows your toes to relax and spread out naturally, and our Balanced Cushioning platform, which positions your heel and forefoot at an equal distance from the ground to encourage better form.
How long does shipping take and what are the costs?
We offer free standard shipping on all orders over $100. Standard delivery typically takes 3-5 business days, while expedited shipping options are available at checkout for an additional fee.
What is your return policy?
We want you to love your run. If you are not satisfied with your purchase, you can return your items for a full refund within 30 days of the original purchase date, provided they are in new and unworn condition.
How do I find the right size in Altra shoes?
Our shoes generally run true to size, but the wider FootShape toe box may feel different if you are used to traditional tapered shoes. We recommend leaving about a thumb's width of space between your longest toe and the front of the shoe.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options like PayPal, Apple Pay, and interest-free installment plans through Klarna.
How many miles should I expect to get out of my Altra running shoes?
Most of our performance running shoes are designed to last between 300 to 500 miles, depending on your running style, weight, and the terrain you typically train on.