Returns & Exchanges
At Altra Running, we want you to find your perfect fit. If you are not 100% satisfied with your purchase, you can return your items for a full refund within 30 days of the original purchase date.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal to ensure your return is tracked and processed efficiently.
Pack Your Gear
Place your unworn footwear or apparel in the original packaging and securely attach the prepaid shipping label to the outside of the box.
Ship and Refund
Drop off your package at any authorized carrier location; once received and inspected, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing